TERMS & CONDITIONS
We are WOW-WOW ART PRINTS LIMITED, a company registered in England and Wales. Our office address is: Rogers Hill, Cranbrook Road, Ashford, Kent TN27 8ET, United Kingdom.
You can contact us by emailing us at: team@thewowowgallery.com.
These are the terms and conditions on which we supply products to you in the United Kingdom (“Terms and Conditions”). Please read these Terms and Conditions carefully before you submit your order to us. We amend these Terms and Conditions from time to time. Every time you wish to use our site, please check these Terms and Conditions to ensure you understand the terms that apply at that time.
Conclusion of contract: -
The display of our services and products in the online shop does not constitute a legally binding offer. By clicking the button “Buy now”, you send your order details and make a binding declaration to WOW-WOW that you want to purchase the product or photo print service advertised. We automatically accept your offer upon receipt of your order. Directly after sending the order, you will receive an email with an order and contract conformation, in which the details of your order are listed again.
Cancellation: -
Please note that orders for WOW-Motion and WOW-Holographic 3D photo prints are excluded from the right to cancellation/withdrawal, as they are a custom produced order to your individual specifications.
You have the following rights of cancellation for online orders of WOW Art Gallery limited-edition prints without reason within 7 days after the day you (or someone you nominate) receives the products.
This right does not apply to “Custom Finish” or made to measure products.
You may have the right to cancel this contract if what you have bought is faulty or misdescribed (see warranty).
You have the right to cancel this contract if we have delivered the products late.
You have the right to cancel this contract where we change the terms of the contract.
In all other cases (if we are not at fault and there is no right to change your mind), you can still end the contract before it is completed, but you may have to pay us compensation. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur because of your ending the contract.
To exercise your right to cancel, you must inform us in writing via email of your decision to cancel in a clear, written statement.
The deadline for the right to cancel will be met if your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.
Cancellation Terms and Process: -
Should you cancel the contract, we will refund all payments received from you, including shipping costs (except for additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly. If you are exercising your right to change your mind, then:
1. if we have not offered to collect the products, your refund will be made within 7 days from the day on which we have received the product back from you or until you have provided proof of their return shipment, whichever comes first; or
2. in all other cases, your refund will be made within 7 days of you telling us you have changed your mind.
If you end the contract for any reason after the products have been dispatched to you or you have received them, you must return them to us in the original packaging. If you are exercising your rights to change your mind, you must send the products off within 14 days of the date you inform us of the cancellation. This deadline will be met if you post the goods to us within this 7-day period.
In all other circumstances (including where you have exercised your right to change your mind), you shall bear the direct costs for returning products. Typically, goods cannot be returned by normal post. Please contact our Customer Service for more information via email team@thewowowgallery.com
We may make deductions from the price of the products when refunding you, if you are exercising your right to change your mind. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product if this has been caused by your improper handling of the products.
You do not have the right to change your mind in respect of any “Custom Finish” or made to measure products selected by you, as these products are produced to your individual specifications. You are responsible for ensuring that these specifications are correct.
Delivery: -
Unless agreed otherwise, delivery will be to your address or to the delivery address specified by you. The delivery time is approx. 10 – 14 working days.
Authenticity Certificate: -
The artist signed limited edition authenticity certificate and the art piece details will be posted separately and may be subject to a delay. In this case, the cancellation period shall only start after receipt of the certificate with signature. If you exercise your right of cancellation, you must also immediately return the unused certificate. The purchase price shall not be refunded without receipt of artists signed certificate. The right of cancellation shall lapse if the certificate is used on the work of art, the frame, the lamination or elsewhere.
Payment: -
The price of the products is stated online and is exclusive of VAT. Shipping costs are not included in the price and will be charged in addition to the price in each case.
Our current payment methods and their conditions can be found on the Frequently Asked Questions page of our website.
In case of a PayPal or STRIPE payment you will be automatically redirected to the payment services PayPal or STRIPE after completing the order process. The process of payment is then governed by the terms of PayPal/STRIPE.
The buyer pays the sale price by credit card or by debit card, upon making the order (pre-payment).
Liability: -
If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failing to use reasonable skill and care. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability:
(1) for death or personal injury due to our negligence or the negligence of our employees, agents or subcontractors; and
(2) for breach of your legal rights in relation to the products, including the right to receive products which are as described and match information we provided to you and any sample or model seen or examined by you, of satisfactory quality, fit for any particular purpose made known to us, supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The above provisions shall apply accordingly to the liability of WOW-WOW ART PRINTS LIMITED in respect of reimbursing futile costs.
Warranty: -
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
(1) up to 30 days: if your products are faulty, you can get a refund.
(2) up to 90 days: if your products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
(3) up to 5 years: if your products do not last a reasonable length of time, you may be entitled to some money back.
Please check the products after delivery at the earliest opportunity and take prompt action if defects are discovered.
No granting of rights: -
By buying a photographic print, you are only acquiring material ownership of the print. No other rights are granted or implied. Any reproduction (copying), dissemination, leasing, public exhibition or other analogue or digital use is not permitted unless authorised by law. However, you can resell the print.
Collecting, processing and using personal data: -
All provisions regarding the protection of your data can be found within WOW-WOW Privacy Policy.
Applicable law: -
These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the goods in the English courts.